Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

The Google Cloud Certified Generative AI Leader exam validates your ability to understand, apply, and lead initiatives using Google Cloud’s AI and machine learning tools. It assesses your knowledge of ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

New research shows that open source ChatGPT-style AI setups can potentially route callers to the right person in a call center using natural language, without following infuriating menu choices that ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Almo E4 Experience Chicago presented a first-ever "Flip the Script" panel featuring technology journalists opining on ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world. By Mark Walker The Australian airline Qantas Airways said on ...

It hasn’t been an easy summer for the Canada Revenue Agency. We’re now about a month into the agency’s 100-day plan to get its call centres in order and we still don’t know exactly how many resources ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...

WASHINGTON—Proposals for technical papers and panels are now being accepted for the 2026 NAB Broadcast Engineering and IT (BEIT) Conference, part of the 2026 NAB Show, held April 18-22, 2026, at the ...