CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track in-progress deals, and identify additional sales opportunities.  Salesforce ...

Eighty-five percent of financial advisers view generative AI — AI that can be used in generating new content — as a help to ...

AI personas open the door to smarter marketing, stronger customer relationships and faster innovation across the franchise ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Are you looking for a remote job that doesn't require weekends? This is something many readers and subscribers ask me ab ...

Slack keeps rolling out new features that make the chat app even more useful for collaboration. Here’s how to get the most from them. Ten years after its arrival, Slack's collaboration and ...