For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

As the ink begins to dry on a newly signed franchise agreement, the minds of both franchisor and franchisee will turn to training and onboarding. When and how will the franchisee be trained in order ...

Assessing the success of your cultural diversity training program typically involves evaluating needs, running training sessions, and conducting followup surveys, focus groups or interviews with ...