On Tuesday, Amazon Web Services, the online retailer's massively profitable cloud computing arm, introduced AWS Connect — a new service that lets businesses set up their own call centers built on ...

Salesforce has more than 150,000 customers, making it one of the most popular and most powerful customer relationship management (CRM) platforms on the market. Organizations need a 360-degree view of ...

Salesforce plays a key role in NTT DATA’s growth strategy, providing a unified view of customer data that enables personalized experience and efficient service delivery. AI-powered insights further ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. This article is more than 3 years old. Progressive ...