Customer service provided by cloud computing vendors can make or break a deal, says a Microsoft executive, underscoring the emphasis Redmond has placed on customer support as a competitive ...

Services restoring after hours-long IT failures at Azure hit 365, Xbox and more - The impact of the outage was felt across ...

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases. Tech ...

Here’s a call you never expect to get: a customer service followup from Microsoft… ten years after the first call. That’s exactly what happened to a guy who had called the big M way back on January 7, ...