The results are in for customer satisfaction for e-commerce companies, and they are a lot like the Internet itself: Heavy on disappointment, with a few pleasant surprises. Just a few years after the ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Customer service can make or break a business, especially if you've had a hard time gaining and retaining customers. Poor or unresponsive service can turn away even the most loyal shoppers, which ...