People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

It’s no secret that in this instant gratification economy, customers demand immediate responsiveness from brands and expect fast and reliable customer service across all channels. Customer care is ...

NEW YORK — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

WHAT TO KNOW Businesses are adding artificial intelligence to text and voice chatbots that can answer customer queries and conduct transactions. Creating AI-enabled chatbots that understand natural ...

Uh oh, Meta is implementing a change that some users aren’t going to like (and others are going to applaud). Due to new ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK (AP) — Can you trust Erica, or ...

NEW YORK (AP) — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what the ...