In life, there are certain things that just go together. Peanut butter and jelly. Salt and pepper. Batman and Robin. Live chat and CRM software. That last combo might be new to some, but the two are a ...

Commence earlier this month debuted version 5.5 of its CRM application with key enhancements including a new internal chat system called Conversations, new Microsoft Word and calendar integrations, ...

Recent announcements in the CRM space have been all about crossing bridges to streamline customer contact functions and making customer service representatives’ lives easier and more productive. And ...

Pipedrive and Salesforce are top CRM platforms geared toward different business needs. We compared their features to help ...

CRM is presently operating within the support range, prices from which it has made substantial recoveries in the past.

I was talking with a friend who works for an unnamed big enterprise software company, here’s how the conversation went: ME: Hey, so what new stuff are you guys working on? HIM: Not a lot, so-and-so ...

Intelliworks has launched a new Web-based tool designed to optimize student service and inquiry management on college and university Web sites. Intelliworks Chat enables higher education admissions ...

For years, the products offered by Boston-based LogMeIn, Inc. have served as great tools for accessing and remote controlling devices. My company has been a long time user of LogMeIn’s application to ...

In my last column on the state of customer relationship management (Is CRM Dead?), I proposed a new model for CRM v.2 that offers to drive process improvement to the edge of the enterprise, bring the ...