"In the beginning was darkness. We went to work, did our job (well or otherwise) and went home - day in and day out. We did not have to worry about targets, annual assessments, metric-driven ...

The balanced scorecard approach to management was first laid out by Robert Kaplan and David Norton in 1992. This broad management strategy that separates an organization's goals into quantifiable ...

Balanced Scorecard notes the linkages between the four perspectives, encouraging companies to identify the cause-and-effect relationships between them. It’s fifteen years ago that I was introduced to ...

The Balanced Scorecard is recognised as the world's leading management tool for enterprise performance management and strategy deployment. With the current economic challenges, designing and ...

The balanced scorecard is a set of financial and non-financial measures regarding a company's success factors, from four interrelated perspectives: financial, customer, internal business processes, ...

Harare — More and more organisations today are resorting to the balanced scorecard as a performance management system. This method of performance management allows performance to be measured across ...

Nuts and Bolts: Balanced Scorecard has been around long enough that it’s hard to remember how radical the concept was when Robert Kaplan and David Norton first proposed it in a 1992 Harvard Business ...

If you can’t measure it, you can’t manage it. Metrics, the bane and blessing of corporate citizens, emerge from this truism. Metrics allow managers to determine the efficacy of process changes and ...

No matter how much we advocate the science of marketing, its art has not disappeared. Take the balanced scorecard, for instance. In the tradition of marketing creativity, a graphical document—the ...

Robert Kaplan seems to come up with one big idea per decade. In the 1980s it was activity-based costing; in the 1990s it was the balanced scorecard. The idea was first set out in an article that ...