A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

After finishing a meal at a restaurant, a Negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as an ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

A Memphis restaurant is taking some heat after leaving combative messages against a customer who complained about seeing the owner’s naked child running around the cafe. The bizarre incident is a true ...

We live in the golden age of online reviews. One can actively track the changes, improvements and downgrades of a business just by reading reviews from over the last few years. It’s also a gold mine ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

A China-based company that sells $500 million a year in tools and appliances on Amazon has been accused of manipulating its customer product reviews — and competitors gripe that Amazon has been ...

A British expat has been busted in Thailand for bombarding a restaurant with bad reviews. The 21-year-old man, identified only as Alexander, was investigated by both the Central Investigation Bureau ...