This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

Online fashion retail giant ASOS are now closing customers accounts because of their return activity. ASOS came under fire in September after they announced their new "fair use" policy, which ...

Raise your hand if you're guilty of returning your ASOS orders repeatedly (🙋). Turns out you might need to curb that, because the site is changing its returns policy - and while the returns period is ...